Legal

Privacy Policy

Last updated: January 2025 · Compliant with PIPEDA (Canada)

1. Who We Are

El Rachum Auctions LLC ("we", "us", "our") is a Canadian online auction company based in Ontario, Canada. We operate this website and coordinate auctions through the HiBid platform. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information you provide directly, including: your name, email address, phone number, and pickup details when you register for auctions or book a pickup slot. We also collect limited usage data through cookies and analytics tools (PostHog) to improve our website experience.

3. How We Use Your Information

  • To process and confirm auction registrations and pickup bookings
  • To send transactional emails (booking confirmations, pickup reminders)
  • To respond to your inquiries and provide customer support
  • To improve our website and auction operations through aggregate analytics
  • To comply with legal obligations

4. Cookies

We use essential cookies required to operate the site (e.g., session management). We also use analytics cookies (PostHog) to understand aggregate visitor behaviour. You may decline non-essential cookies via our cookie banner — essential cookies cannot be disabled as the site requires them to function.

5. Third-Party Services

Our site integrates with HiBid (auction platform), Resend (transactional email), Supabase (secure database hosting), and PostHog (privacy-friendly analytics). Each of these services has its own privacy policy governing their handling of data. We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with applicable legal requirements. Booking records are retained for a minimum of 12 months. You may request deletion of your data at any time by contacting us.

7. Your Rights

Under PIPEDA, you have the right to: access the personal information we hold about you, request corrections to inaccurate data, withdraw consent for non-essential data processing, and request deletion of your data. To exercise any of these rights, contact us at the email below.

8. Security

We implement industry-standard technical and organizational measures to protect your data, including encrypted storage (Supabase with RLS), TLS/HTTPS for all data in transit, and access controls limiting who can view personal information.

Return Policy

All items are sold as-is, where-is. We make every effort to accurately describe and photograph each lot; however, we do not offer refunds or exchanges after an item has been picked up.

If an item is materially different from its description (e.g., a lot number mismatch), please contact us within 48 hours of pickup with photos. We will review each case individually and, at our discretion, may offer a partial credit toward a future auction.

Unclaimed lots after 7 calendar days from auction close will be forfeited. No refunds will be issued for unclaimed items.

Shipping Policy

El Rachum Auctions LLC operates on a pickup-only basis. We do not offer shipping or delivery services at this time.

Winning bidders must pick up their items at our facility during scheduled pickup hours: Tuesday & Thursday 11AM–5PM and Saturday 10AM–2PM.

We encourage bidders to book a pickup slot in advance using our online booking form to minimize wait times. Please bring a valid photo ID and your lot numbers (or winning bid confirmation email) when you arrive.

Buyers are responsible for bringing appropriate packaging and transportation for large or fragile items. We are not liable for damage that occurs during transport after pickup.

Questions about this policy? Email us at contact@elrachumauctions.com. We will respond within 5 business days.